Senior Manager, Customer Success Technical Delivery Lead (AI)

Location: Remote, Massachusetts, United States; legally authorized to work in the United States

Salary: $100,800–$179,600 annually, depending on candidate location, plus potential annual bonus

Company

hirify.global provides cloud-based SaaS solutions for the property and casualty insurance industry, including policy, billing, and claims platforms.

What you will do

• Lead planning, execution, and delivery of software upgrades across complex customer projects.
• Define and review technical requirements covering security, integrations, performance, quality, and operations.
• Analyze release notes and code changes to assess upgrade impact and develop low-impact upgrade paths.
• Act as the technical escalation point for customers and project teams, diagnosing custom and base-code issues and presenting solutions.
• Design deployment strategies that minimize downtime, support production rollouts, and address post-deployment issues.
• Lead, mentor, and develop project engineering team members while managing performance and continuous improvement.

Requirements

• Bachelor’s degree in a technical discipline or equivalent experience in network administration, programming, or information systems.
• At least 6 years of professional software development experience and experience managing teams and direct-report performance.
• Professional experience with C#, .NET, SQL, relational database design, Visual Studio, JavaScript, XSLT, XML, HTML, CSS, AJAX, and Microsoft technologies.
• Experience in customer-facing roles, systems integration, software development life cycle practices, and P&C insurance applications.
• Experience using generative AI and AI-powered development tools, and governing AI-driven automation while maintaining security, quality, and compliance.
• Must be legally authorized to work in the United States. Travel requirement: 0–25%.

Nice to have

• Experience implementing Duck Creek Example Platform solutions for Policy Administration, Billing, or ASW Claims.

Culture & Benefits

• Flexible-first work environment supporting remote, office, and hybrid schedules.
• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with employer match, plus FSA and HSA options.
• Paid holidays, vacation, volunteer time, and an Employee Assistance Program.
• Inclusive, collaborative environment focused on respect, continuous improvement, and responsible use of AI.