It Help Desk

TL;DR

IT Help Desk: Providing first-level IT support to hirify.global.com employees globally with an accent on troubleshooting hardware and software issues, and maintaining IT assets. Focus on resolving emergency support activities, configuring equipment, and providing network assistance in a fast-paced environment.

Location: Hybrid role based out of our NYC office and requires 4 days in office.

Salary: $65,000 - $85,000 base salary for New York City-based hires.

Company

hirify.global.com is an AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you.

What you will do

• Provide 1st level support to all hirify.global.com employees around the world.
• Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote within SLAs.
• Resolve emergency or unplanned support activities (fixing meeting room hardware, helping users with urgent laptop issues, etc.).
• Support internal users in order to solve problems related to their workstations.
• Provide basic network assistance LAN, Wireless, VPN.
• Configure, install and maintain all office technical equipment, including laptops, printers, monitors and other IT peripherals.

Requirements

• 2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management via Jira/Atlassian or similar, hardware experience).
• Excellent ability to install, administer and troubleshoot computer hardware, software.
• Solid understanding of G-suite/Microsoft Office 365.
• Experience with Okta.
• Working knowledge of A/V conferencing systems (Zoom, Crestron).
• Customer service oriented, strong communication skills and ability to work in fact paced environment.

Nice to have

• Knowledge in JAMF.

Culture & Benefits

• Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops.
• Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program.
• Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.
• We foster inclusion and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding.
• A global work environment with offices in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more.

Hiring process

• Visa sponsorship for this role is currently not available.