It Support Analyst Intern

TL;DR

It Support Analyst Intern: Providing first-level IT support to hirify.global team members with an accent on learning core IT Service Desk operations. Focus on skill development and exposure to real-world IT environments.

Location: Hybrid - San Jose, CA. There's an expectation to work on-site a few days per week, though some remote work may be accommodated based on team needs.

Salary: 27.60 - 33.35 USD Hourly (San Francisco Bay Area), 24.00 - 29.00 USD Hourly (Select US Metros and States), 21.60 - 26.10 USD Hourly (Other US Locations)

Company

hirify.global is a company looking for a Summer intern to join our IT Service Desk team.

What you will do

• Provide courteous, professional first-level IT support to hirify.global team members under supervision.
• Learn how to triage, document, and escalate IT support requests using standard Service Desk tools and processes.
• Assist with creating, updating, and maintaining user-facing IT documentation and knowledge base articles.
• Support basic hardware and software tasks such as device setup, asset tracking, and inventory updates.
• Observe and participate in incident communications, system updates, and planned IT changes.
• Collaborate with global Service Desk team members to understand regional and time-zone-based support models.

Requirements

• Student currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer systems, operating systems, and common productivity tools.
• Strong interest in learning IT support, customer service, and enterprise technology environments.
• Good written and verbal communication skills.
• Ability to follow instructions, ask questions, and learn from feedback.
• Able to work for the complete summer break (May - August or June - September).

Nice to have

• Familiarity with Windows and/or macOS environments preferred.
• Exposure to Microsoft 365 or other cloud-based productivity tools preferred.
• Coursework or personal experience related to networking, troubleshooting, or IT fundamentals preferred.
• CompTIA ITF+ or A+ coursework (certification not required) preferred.

Culture & Benefits

• Opportunity to learn new skills through training and on the job learning.
• Be part of a unique and award-winning internship program within the company.