Customer Success Manager I (SaaS)

TL;DR

Customer Success Manager I (SaaS): Managing high-value customer relationships and driving platform adoption for an all-in-one marketing solution with an accent on retention, onboarding, and strategic account health. Focus on conducting business reviews, solving complex client challenges, and ensuring seamless integration of product features.

Location: Must be based in Mexico

Company

hirify.global is a leading AI-powered, all-in-one sales and marketing platform designed to help agencies and businesses manage their digital presence and lead growth.

What you will do

• Conduct regular check-ins, business reviews, and account audits to ensure customer satisfaction and retention.
• Lead on-time client implementations and provide ongoing onboarding and training for high-value accounts.
• Act as a key liaison for customer feedback and translate business needs into actionable product improvements.
• Collaborate cross-functionally to streamline processes and resolve complex customer risks or issues.
• Develop and communicate best practices and product strategies to optimize user value.
• Configure and validate customer accounts to ensure platform functionality aligns with client goals.

Requirements

• Must be based in Mexico.
• At least 5 years of experience in customer-facing or implementation roles, ideally within a SaaS environment.
• Bachelor’s degree or equivalent professional experience.
• Strong proficiency in Google Suite, Slack, Zoom, and MS Office.
• Exceptional organizational and interpersonal communication skills with the ability to manage multiple priorities under tight deadlines.
• Proven ability to navigate ambiguity and operate as a self-starter in a fast-paced environment.

Culture & Benefits

• Global, remote-first environment with over 1,500 team members across 15+ countries.
• Focus on innovation, creativity, and professional development in a fast-growing tech company.
• Opportunity to contribute to a platform processing billions of interactions for over 1 million businesses.
• Culture rooted in collaboration, ownership, and cross-functional teamwork.