Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Driving the full lifecycle of high-value global accounts with an accent on onboarding, retention, and strategic growth. Focus on managing complex renewals, building executive-level stakeholder relationships, and translating business needs into product value within a distributed team environment.

Location: Must be based in Canada

Company

hirify.global is an international organization focused on delivering enterprise-grade SaaS solutions.

What you will do

• Manage a portfolio of approximately 50 high-value global enterprise accounts.
• Own the full customer lifecycle, including onboarding, adoption, and retention.
• Lead complex renewal processes and negotiate commercial terms.
• Conduct strategic check-ins, kickoff calls, and executive business reviews.
• Identify and support account growth opportunities in partnership with Sales.
• Advocate for customer needs internally while collaborating across departments.

Requirements

• 8+ years of experience in customer-facing roles like Customer Success or Account Management.
• Must be based in Canada.
• 2+ years of experience in the SaaS industry.
• 2+ years of experience using Salesforce or similar CRM tools.
• Proven track record of managing strategic accounts and leading complex renewals.
• Excellent commercial acumen and communication skills.

Nice to have

• Experience managing international or non-North American customers.
• Familiarity with MEDDPICC or similar sales qualification frameworks.
• Experience working in remote-first or distributed environments.

Culture & Benefits

• Opportunity to work within a growing international team.
• Remote-first work environment.
• Focus on cross-functional collaboration.
• Emphasis on professional development and enablement programs.