Customer Success Manager (CRM)

TL;DR

Customer Success Manager (CRM): Overseeing the relationship and strategic management of significant mid-market accounts with an accent on driving customer retention and growth. Focus on applying a consultative approach to help clients achieve maximum value from the platform.

Location: Remote (Must be located in Central Time Zone)

Salary: $70,000 - $90,000 a year (Base Salary)

Company

hirify.global offers a customer relationship management (CRM) software that easily adapts to customer needs, helping sales teams reach their highest potential.

What you will do

• Build and maintain strong relationships with key stakeholders within client accounts.
• Own the entire post-sale lifecycle for assigned accounts, including ensuring timely contract renewals.
• Identify and execute on opportunities for upselling and cross-selling across existing client portfolios.
• Use client data and analytics to track account health, uncover opportunities, and tailor strategies that maximize customer success.
• Work cross-functionally with sales, product, and support teams to address customer needs and deliver exceptional service.
• Act as the voice of the customer within the company.

Requirements

• 4-7 years of experience in customer success, account management, or client-facing sales roles with direct responsibility for renewals, retention, and expansion within a SaaS B2B environment.
• Demonstrated ability to build long-lasting relationships with clients, anticipating needs and providing value-added solutions.
• Success in identifying upsell and cross-sell opportunities, with a clear understanding of how to leverage customer relationships to drive revenue growth and meet KPIs.
• Ability to communicate effectively across all levels of an organization, including C-suite executives, both verbally and in writing.
• Demonstrated ability to thrive in a dynamic environment, managing multiple priorities and consistently delivering results while maintaining a positive, proactive attitude.
• You excel in team settings, working cross-functionally to ensure clients receive a seamless experience.

Nice to have

• Located in Central Time Zone

Culture & Benefits

• Excellent healthcare package for you and your family.
• Savings and Investment – 401(k) match.
• Unlimited Paid Time Off.
• Paid Parental Leave.
• Health and Wellness Reimbursement Program.
• Many opportunities to learn, excel and grow your career!