Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Overseeing the post-sale relationship and strategic growth of key mid-market accounts with an accent on retention, contract renewals, and identifying upsell/cross-sell opportunities. Focus on building trusted advisory partnerships, analyzing account health data, and driving value realization across the client portfolio.

Location: Must be based in the United States, with a preference for candidates in the Central Time Zone.

Salary: $70,000–$90,000 per year (plus commission).

Company

A provider of adaptive customer relationship management software committed to helping sales teams maximize their potential and achieve customer success.

What you will do

• Manage the entire post-sale lifecycle for assigned mid-market accounts, including onboarding, retention, and contract renewals.
• Act as a trusted advisor to key stakeholders, helping them leverage the CX platform for maximum business impact.
• Identify and execute on upsell and cross-sell opportunities to drive revenue growth within existing portfolios.
• Monitor account health metrics and usage data to proactively mitigate churn risks and address challenges.
• Collaborate cross-functionally with product, sales, and support teams to resolve customer needs and advocate for customer feedback.
• Expand product adoption by networking with new contacts and departments within client organizations.

Requirements

• 4-7 years of experience in customer success, account management, or client-facing sales within a B2B SaaS environment.
• Proven track record in managing renewals, retention, and revenue expansion metrics.
• Strong consultative skills with the ability to advise on business process improvements.
• Effective verbal and written communication skills for interactions with all organizational levels, including the C-suite.
• Ability to thrive in a dynamic, high-priority environment with a proactive and resilient approach.
• Must be authorized to work in the United States.

Nice to have

• Experience working in a remote-first team setting.
• Strong analytical skills for data-driven decision-making.

Culture & Benefits

• Comprehensive healthcare packages for employees and families.
• 401(k) savings plan with company match.
• Unlimited Paid Time Off (PTO) and paid parental leave.
• Financial planning and online legal services.
• Employee referral bonuses and career development resources.
• Inclusive, merit-based culture with a focus on work-life balance and flexibility.