Customer Success Manager (B2B SaaS)

TL;DR

Customer Success Manager (B2B SaaS): Managing the post-sale lifecycle for a portfolio of B2B customers with an accent on retention, contract renewal strategy, and long-term value realization. Focus on driving product adoption, analyzing usage data to mitigate churn, and advocating for customer needs within a high-growth operational platform.

Location: Must be based in Chile or Argentina; hybrid role requiring office attendance in Santiago on Tuesdays, Wednesdays, and Thursdays.

Company

hirify.global is a customer operations platform designed to help B2B teams coordinate complex customer relationships and streamline communication.

What you will do

• Manage the end-to-end renewal process for an assigned book of business, including forecasting and negotiation.
• Build strong relationships with key stakeholders to align customer goals with measurable success metrics.
• Monitor product usage data to proactively identify churn risks and execute mitigation plans.
• Lead business reviews and strategic check-ins to demonstrate ROI and value.
• Advocate for customer needs by sharing product feedback and insights with internal teams.
• Maintain clear documentation regarding account health and potential blockers.

Requirements

• Must be based in or able to commute to Santiago, Chile, or reside in Argentina.
• Proven experience in Customer Success or client-facing roles within a B2B SaaS environment.
• Demonstrated success in owning renewals, retention metrics, and contract management.
• Strong ability to interpret usage data and translate insights into actionable strategies.
• Excellent communication skills with experience in stakeholder management and commercial negotiations.
• Highly organized with strong attention to detail.

Nice to have

• Experience in a high-growth startup environment.
• Prior experience managing mid-market or enterprise accounts.
• Familiarity with CRM and CS platforms such as Salesforce or Gainsight.

Culture & Benefits

• Fully covered medical, dental, and vision insurance.
• Monthly lifestyle stipend for fitness and wellness activities.
• Monthly teleworking allowance for home office expenses.
• Generous paid time off, including additional wellness days and a paid winter break.
• Support for mental health and family planning.
• Collaborative hybrid work environment.