Trial Experience Specialist (SaaS)

TL;DR

Trial Experience Specialist (SaaS): Nurturing and engaging new prospects to drive trial-to-paid conversions with an accent on consultative sales and product value demonstration. Focus on managing a high-volume pipeline, providing technical guidance, and delivering engaging platform demos via Zoom in both English and Spanish.

Location: Must be based in the United States

Salary: $44,000 - $58,500 annually

Company

HighLevel is an all-in-one AI-powered sales and marketing platform built to help agencies and entrepreneurs scale their business operations.

What you will do

• Identify, engage, and nurture leads to maximize trial conversion rates.
• Align platform solutions to specific customer goals and business needs.
• Conduct consultative software demos via Zoom and provide technical guidance during the trial phase.
• Manage customer relationships through multiple communication channels including phone, SMS, email, and live support.
• Collaborate with cross-functional teams to resolve customer challenges and implement effective growth strategies.

Requirements

• Must be bilingual in Spanish and English.
• Must be based in the United States.
• 0-2 years of experience in customer service, sales development, or technical sales roles.
• Strong technical aptitude and ability to translate complex software concepts for non-technical audiences.
• Proven ability to manage and prioritize multiple tasks in a high-performance environment.
• Working knowledge of CRM platforms, marketing automation, and social media tools.

Nice to have

• Bachelor’s Degree in a relevant field.
• Previous experience in SaaS or marketing technology environments.
• Experience with Google Suite, Zoom, Slack, and social media platforms.

Culture & Benefits

• Global, remote-first work environment spanning 15+ countries.
• Culture rooted in innovation, creativity, and collaborative growth.
• Performance-based atmosphere with high levels of autonomy.
• Opportunities to impact the customer journey for millions of businesses.