Director, Strategic Accounts (AI)

Compensation: $320,000–$360,000 (OTE) + Equity

Company

Decagon is a leading conversational AI platform that enables major enterprises to deploy AI agents for personalized, high-quality customer experiences across all communication channels.

What you will do

• Develop and execute comprehensive strategies to penetrate and close deals with major strategic logos.
• Build and maintain trusted relationships with key stakeholders, including CX, Product, and Operations leadership.
• Collaborate with founders, deployment strategists, and engineering teams to craft tailored solutions for client needs.
• Manage end-to-end sales pipelines and accurately forecast revenue performance.
• Provide critical product and market feedback to leadership to influence the product roadmap.
• Execute strategic account plans and engage in moderate travel as required.

Requirements

• 7+ years of professional experience in strategic or enterprise sales.
• Demonstrated track record of growing revenue and expanding business within large, complex organizations.
• Strong business acumen with the ability to communicate effectively at the C-suite level.
• Consultative selling approach focused on delivering value-based solutions.
• Excellent communication, presentation, and negotiation skills.
• Ability to manage multiple stakeholders and lead cross-functional initiatives effectively.

Nice to have

• Previous experience selling AI solutions.
• Prior experience selling customer support or customer experience software.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• Flexible 'take what you need' vacation policy.
• Daily in-office meals, dinners, and snacks provided.
• Opportunity to work with world-class investors and cutting-edge AI technology.