Senior Mid-Market Customer Success Manager (SaaS)

TL;DR

Senior Mid-Market Customer Success Manager (SaaS): Managing relationships with high-value Mid-Market customers, ensuring they see maximum value from the product with an accent on customer retention and expansion. Focus on identifying new business opportunities, providing product adoption recommendations, and prioritizing feature requests.

Location: Remote - US

Salary: $101,000 - $147,000

Company

hirify.global is the leading AI-powered customer engagement platform that helps leading brands create dynamic, individualized experiences at scale.

What you will do

• Proactively manage a book of Mid Market level hirify.global customers.
• Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion.
• Maintain a trusted advisor relationship with each assigned client.
• Lead regularly scheduled check-ins, produce Executive Business Reviews, and drive client satisfaction.
• Work with the Support team and other cross functional teams to triage any issues faced by your customers.
• Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions.

Requirements

• Ability to proactively own the entire customer experience, from onboarding through expansion.
• Exceptional communication and interpersonal skills.
• Comfort with presenting complex information to executives.
• Strong ability to understand technical concepts and problem-solve.
• Desire to teach new customers about the platform.
• Familiarity with technologies like APIs, HTML, CSS, and Javascript.

Nice to have

• Experience with email marketing, push or SMS software.
• Passion for startups, software, and SaaS products.
• Willingness to travel up to 25% of the time.

Culture & Benefits

• Paid parental leave.
• Competitive salaries, meaningful equity, & 401(k) plan.
• Medical, dental, vision, & life insurance.
• Flexible PTO.
• Monthly Employee Wellness allowance.
• Monthly Professional Development allowance.