Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Building and maintaining relationships with homecare industry clients using our end-to-end management platform with an accent on client retention, product demonstration, and strategic problem-solving. Focus on driving customer success metrics, managing complex stakeholder needs, and identifying growth opportunities within a designated client portfolio.

Location: Must reside in Pennsylvania or New Jersey. This is a remote role requiring 10-25% travel.

Salary: $95,000–$105,000

Company

hirify.global is a leading technology platform providing a comprehensive homecare ecosystem that connects patients, personal care providers, and managed care organizations.

What you will do

• Serve as the primary point of contact for assigned clients, ensuring exceptional service and support throughout the customer lifecycle.
• Proactively identify client business needs, pain points, and opportunities to leverage additional solutions.
• Lead tailored product demonstrations and act as a trusted advisor to key customer stakeholders.
• Manage key performance indicators, including customer satisfaction goals, support metrics, and turnaround times.
• Partner cross-functionally with product and sales teams to provide feedback and identify growth opportunities.
• Perform regular client visits and attend industry events to represent the company and ensure project execution.

Requirements

• Must reside in Pennsylvania or New Jersey.
• Bachelor’s degree required.
• 3+ years of professional client service experience.
• Proficiency in Salesforce and MS Office Suite.
• Strong problem-solving, analytical, and conflict-resolution skills.
• Excellent verbal, written, and interpersonal communication skills.

Nice to have

• Experience in the healthcare or homecare industry.
• Experience with SaaS platforms or operational software.
• Experience working with partner ecosystems.

Culture & Benefits

• Comprehensive health plans and competitive compensation packages.
• 401K retirement program with company-elected match.
• Paid time-off and company-paid holidays.
• Opportunity to work with an industry-leading platform in the homecare space.
• Focus on professional development and collaborative team environment.