Customer Marketing Program Manager (AI)

TL;DR

Customer Marketing Program Manager (AI): Building and managing programs that center customers in product launches, events, and analyst relations with an accent on driving customer-led proof points for product adoption. Focus on orchestrating cross-functional collaboration and translating technical customer outcomes into compelling narratives to shape the product roadmap.

Location: Must be based in or able to commute to San Francisco, CA or New York City, NY; Hybrid role requiring at least 25% office attendance

Salary: $185,000 - $255,000 USD (On Target Earnings)

Company

An AI safety and research company dedicated to building reliable, interpretable, and steerable AI systems.

What you will do

• Lead end-to-end customer marketing support for product launches, including selection, onboarding, and feedback collection.
• Manage early access and beta programs, coordinating customer proof points and co-marketing efforts.
• Build and manage customer reference programs and tiering within CRM to track engagement milestones.
• Oversee customer events programming, including speaker selection, content preparation, and day-of execution.
• Support analyst relations by identifying and prepping customers for briefings and inquiries.
• Establish voice-of-the-customer programs to channel structured feedback directly to product teams.

Requirements

• 8+ years of experience in customer marketing or product marketing within B2B SaaS or enterprise technology.
• Must be able to work on-site in San Francisco or New York City at least 25% of the time.
• Proven track record of managing early access, beta, or customer preview programs tied to product launches.
• Strong cross-functional project management skills with experience aligning Product, Sales, and Comms.
• Experience supporting analyst relations and prepping customers for briefings.
• Bachelor's degree in a related field or equivalent experience.

Nice to have

• Experience with Customer Advisory Boards (CABs) or community management.
• Background in the AI/ML ecosystem, specifically developer tools and infrastructure.
• Familiarity with analyst relations firms like Gartner, Forrester, or IDC.
• Experience coordinating co-marketing efforts with cloud service providers.

Culture & Benefits

• Competitive compensation with equity opportunities.
• Generous vacation and parental leave policies.
• Flexible working hours to support work-life balance.
• Collaborative environment focused on high-impact, long-term AI research.
• Visa sponsorship available for qualified candidates.