Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving platform adoption and long-term value realization for revenue teams with an accent on strategic consulting and cross-functional collaboration. Focus on mitigating churn risk, managing complex stakeholder relationships, and scaling product engagement strategies across a book of 20-40 enterprise clients.

Location: Must be based on the US West Coast

Compensation: $115,000–$140,000 OTE

hirify.global is an agentic AI platform designed to automate workflows and enhance visibility for revenue teams.

What you will do

• Apply best practices to consult with clients on achieving strategic goals and removing adoption barriers.
• Develop and execute Value Plans to ensure measurable business impact and long-term retention.
• Synthesize cross-functional feedback between product, marketing, and engineering to solve customer challenges.
• Identify risks to client health and implement proactive mitigation strategies.
• Manage a book of 20-40 clients while partnering with Account Executives on renewal and expansion strategies.
• Tailor communication strategies based on customer data and business goals.

Requirements

• Minimum 5 years of experience in Customer Success, Account Management, or related roles in SaaS.
• Must be based on the US West Coast.
• Demonstrated success in managing a book of business (20-40 clients) with a focus on product adoption.
• Strong background in sales processes, execution, or go-to-market strategies.
• Ability to navigate complex organizations and influence stakeholders across multiple levels.
• Bachelor’s degree or equivalent practical experience in business or a related field.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage for employees and dependents.
• Flexible time off policy.
• 401k retirement savings plan.
• Inclusive parental leave program featuring options for a paid night nurse and gradual return to work.
• Access to diverse employee resource groups and inclusion programs.
• Infertility and assisted reproductive services benefits.