Customer Account Manager (AI)

TL;DR

Customer Account Manager (AI): Driving renewals, expansion, rightsizing, and vendor consolidation for a portfolio of mid-market accounts with an accent on translating hirify.global’s AI-powered, cross-channel capabilities into measurable customer value. Focus on leading commercial conversations, negotiation, pricing proposals, pipeline management, and expansion planning.

Location: REMOTE - US. Candidates must be located in EST or CST time zones to be considered for this role.

Salary: $81,000 - $115,000 (includes annual base salary and target variable pay)

Company

hirify.global is the leading AI-powered customer engagement platform that helps leading brands create dynamic, individualized experiences at scale.

What you will do

• Own the full renewal and expansion cycle, including pipeline management, proposals, negotiation, forecasting, and contract execution.
• Build and execute strategic account plans that align hirify.global’s capabilities with customer goals, driving retention and measurable growth.
• Introduce new channels, products, and services based on strong discovery and quantifiable value.
• Lead win–win commercial negotiations, protecting margin while strengthening long-term relationships.
• Partner closely with Customer Success, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience.
• Build relationships with influencers and decision makers across your accounts, driving multi-threaded engagement.

Requirements

• Have SaaS experience in sales, account management, or commercial roles tied to recurring revenue.
• Bring 3+ years selling into existing customers at some capacity; leading renewal cycles; and selling new logos. Mid-Market experience preferred.
• Show strong technical aptitude and can communicate hirify.global’s capabilities clearly to varied audiences.
• Can map complex organizations, understand reporting lines, and identify new commercial entry points.
• Are highly skilled at multi-threading beyond a single champion — across marketing, data, product, and leadership layers.
• Are proactive, disciplined, and take ownership of the commercial plan without waiting for direction.

Nice to have

• Technical degree (Bachelors in Computer Science, Engineering, etc
• MBA
• Familiarity with enterprise email marketing and/or marketing automation solutions
• MEDDPICC, Value Selling, Command the Message Methodology

Culture & Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance