Senior Manager, Systems Integration Partnerships (AI)

TL;DR

Senior Manager, Systems Integration Partnerships (AI): Building, managing, and scaling an ecosystem of systems integrators to drive revenue growth for AI-powered voice assistants with an accent on enterprise contact center integrations. Focus on recruiting partners, enabling technical delivery teams, and overseeing joint go-to-market strategies across healthcare, hospitality, and financial services.

Location: Must be based in the United States

Company

hirify.global automates enterprise customer service operations through lifelike voice assistants that integrate into complex contact center workflows.

What you will do

• Identify, recruit, and onboard systems integrators aligned with key industry verticals.
• Develop and execute joint business plans and co-sell motions with a portfolio of approximately 20 partners.
• Collaborate with internal solutions engineering to build certification programs and technical enablement materials.
• Guide partner delivery teams through complex integrations involving telephony, CRM platforms, and back-office APIs.
• Manage partner-sourced pipeline, influenced revenue, and deployment velocity through quarterly business reviews.

Requirements

• Must be based in the United States.
• 5–7 years of experience in systems integration, channel partnerships, or technical alliances.
• Technical fluency in enterprise contact center architecture including CCaaS, CRM integrations, and API-based systems.
• Proven track record managing a portfolio of 15–25 SI or channel partners with measurable revenue impact.
• Direct experience in healthcare, hospitality, or financial services sectors.
• Strong business development instincts with experience structuring partnership terms and co-sell agreements.

Nice to have

• Background in conversational AI or contact center automation technologies.
• Existing relationships with practice leads at major consulting firms like Accenture, Slalom, or Cognizant.
• Familiarity with deployment platforms such as Genesys, NICE, Salesforce Service Cloud Voice, or Amazon Connect.
• Knowledge of industry-specific compliance requirements such as HIPAA, PCI-DSS, or EHR integration.

Culture & Benefits

• Participation in the company employee share options plan.
• 100% of single cost and 70% of dependent medical, dental, and vision coverage.
• Flexible PTO policy and 11 designated company holidays.
• 401k contribution plan and life insurance.
• Annual learning and development allowance plus a one-off work-from-home setup allowance.
• Enhanced parental leave and company-funded family-forming/fertility programmes.