Key Account Manager (Fintech)

TL;DR

Key Account Manager (Fintech): Managing and growing relationships with fund managers and investors within a private markets platform with an accent on delivering exceptional customer service and driving product adoption. Focus on leading the post-sales lifecycle, optimizing key customer metrics like retention and NRR, and collaborating across cross-functional teams to influence company growth.

Location: Must be based in London (Hybrid: 3 days/week in-office required).

Company

hirify.global is Europe’s leading tech-enabled fund administrator for VC, PE, and alternative assets, focused on automating and digitizing the fund lifecycle.

What you will do

• Serve as the strategic point of contact for fund managers, ensuring a seamless experience across all touchpoints.
• Lead the end-to-end post-sales lifecycle, from onboarding through growth and upsell.
• Build trust-based relationships and translate customer needs into actionable insights for the Product and Operations teams.
• Own and optimize key customer metrics, including NPS, retention, and NRR.
• Collaborate with the Head of Customer Success to scale strategies as the business grows.

Requirements

• 3+ years of professional experience, with 1–3 years specifically in enterprise Account Management or Customer Success.
• Must be based in London and comfortable with a hybrid work setup.
• Proven ability to manage high-value relationships and engage with senior stakeholders.
• Strong analytical and communication skills to simplify complex topics.
• English proficiency required; German is considered a strong advantage.

Nice to have

• Fluency in German.

Culture & Benefits

• Competitive compensation package.
• Hybrid office setup with 3 days/week in the London office.
• 28 days of vacation plus 2 company days and local public holidays.
• 4 weeks of remote work per year allowed.
• Inclusive culture focused on ownership, diversity, and professional growth in the fintech sector.

Hiring process

• Initial interview with the People Team (30 min).
• Deep-dive interview with the Head of Customer Success (30 min).
• Practical assessment with the Customer Success Team (60 min).
• Final stakeholder interview with the Head of Operations and a Co-founder.