Commercial Account Manager (AI)

TL;DR

Commercial Account Manager (AI): Managing customer lifecycle and driving adoption, retention, and growth for hirify.global's platform with an accent on building lasting partnerships and navigating complex renewal cycles. Focus on driving net revenue retention, mitigating churn risk, and collaborating with technical teams to ensure customers realize the full value of AI-powered agent engineering solutions.

Location: London, UK

Compensation: $150,000–$200,000 On-Target Earnings

Company

hirify.global provides the foundational platform for building, deploying, and operating production-ready AI agents at scale.

What you will do

• Manage the post-sale customer lifecycle to ensure high retention rates.
• Develop and maintain rolling forecasts to meet or exceed annual renewal and net retention targets.
• Proactively identify and mitigate churn risk by monitoring product health and usage.
• Identify and execute on expansion opportunities by aligning new features with customer needs.
• Cultivate relationships with stakeholders ranging from technical users to executive buyers.
• Synthesize customer feedback to inform product strategy and collaborate with Engineering and Product teams.

Requirements

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management or Customer Success.
• Proven track record of meeting or exceeding retention and expansion quotas.
• Strong commercial acumen and experience managing multi-stakeholder renewal cycles.
• Ability to articulate the value of complex technical products.
• Proficiency with CRM software like Salesforce.
• Must be based in London, UK.

Nice to have

• Experience at a high-growth, developer-first, or AI/ML infrastructure company.
• Familiarity with usage-based pricing models.

Culture & Benefits

• Competitive compensation including equity and variable pay.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Flexible vacation policy and generous time off.
• Retirement savings plan.
• Opportunity to work on industry-leading AI infrastructure at a high-growth, venture-backed company.