Enterprise Customer Success Manager (Ecommerce)

TL;DR

Enterprise Customer Success Manager (Ecommerce): Managing a strategic portfolio of enterprise accounts for an AI-powered conversational commerce platform with an accent on driving product adoption, AI integration, and operational efficiency. Focus on building long-term stakeholder relationships, managing complex customer workflows, and ensuring retention and expansion across a high-value portfolio.

Location: Toronto (Hybrid)

Salary: CA$133,152 – CA$166,929 (plus commission and equity)

Company

hirify.global is an ecommerce-focused customer service platform that leverages AI to create seamless, intelligent interactions between brands and their customers.

What you will do

• Manage a portfolio of approximately 40 enterprise clients, including 10 high-complexity accounts.
• Build and maintain strong relationships with senior stakeholders and decision-makers.
• Lead quarterly business reviews and develop strategic account plans to meet business outcomes.
• Drive the adoption of AI-powered workflows, automation, and platform integrations.
• Own retention and risk management for high-value accounts while identifying expansion opportunities.
• Collaborate cross-functionally with sales, product, and support teams to drive customer success.

Requirements

• 5+ years of experience in Customer Success, Implementation, or Consulting.
• Proven track record of managing complex enterprise customers.
• Strong project management, problem-solving, and stakeholder influencing skills.
• Ability to operate autonomously in a fast-paced environment.
• Passion for technology, automation, and AI-driven solutions.
• Interest in ecommerce operations and support ecosystems.

Culture & Benefits

• Comprehensive AI-first work environment with access to premium tools like ChatGPT and Claude.
• Annual Learning & Development budget to support continuous professional growth.
• Focus on high autonomy, ownership, and collaborative knowledge sharing.
• Inclusive team culture committed to diversity and driving innovation.