Renewals Specialist

TL;DR

Renewals Specialist: Managing the full renewal process for assigned accounts, ensuring high renewal rates and strong customer satisfaction with an accent on identifying at-risk accounts and implementing strategies to prevent churn. Focus on leading contract negotiations while balancing customer retention and company revenue goals.

Location: Vancouver, British Columbia

Salary: CAD 80,000 to CAD 110,000 with additional variable compensation tied to performance.

Company

hirify.global is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI.

What you will do

• Manage the full renewal process for assigned accounts, ensuring high renewal rates and strong customer satisfaction.
• Build and maintain strong relationships with key decision-makers, aligning their needs with hirify.global’s solutions.
• Identify upsell, cross-sell and revival opportunities within your portfolio to maximize account value.
• Lead contract negotiations while balancing customer retention and company revenue goals.
• Partner with Account Managers and internal teams to align on account strategy, risk management and revenue opportunities.
• Use Salesforce to track renewals, customer interactions and opportunities.

Requirements

• Two or more years of experience in renewals, customer success, account management or sales-focused roles
• Strong negotiation and relationship management skills with a customer-focused approach
• Ability to manage multiple priorities in a fast-paced environment
• Experience with Salesforce or similar CRM tools for account management and forecasting
• Excellent organizational, analytical and communication skills
• Proactive, self-motivated and results-oriented with a focus on achieving targets

Culture & Benefits

• Join a fast-growing company transforming the IT industry.
• Work with cutting-edge technology.
• Collaborate with a dynamic team.
• Grow your career in a high-impact role focused on customer success and revenue growth.