Customer Success And Implementations Manager (Fintech)

TL;DR

Customer Success and Implementations Manager (Fintech): Managing customer onboarding, implementation, and long-term success for the Juno travel and expense product within hirify.global with an accent on driving adoption, stakeholder communication, and project management. Focus on defining implementation processes, mitigating churn, and building strategic partnerships as the product scales.

Location: Must be based in the US (HQ in New York, NY; office in Denver, CO).

Compensation: $170,000–$260,000

Company

hirify.global is a financial technology company building smart infrastructure for finance teams to automate spend management and optimize business transactions.

What you will do

• Lead end-to-end customer onboarding from kickoff to go-live.
• Build and manage comprehensive project plans, timelines, and stakeholder communications.
• Drive ongoing customer adoption, engagement, and measurable business outcomes.
• Monitor account health and proactively identify opportunities to mitigate churn.
• Partner with Sales to identify and execute account expansion opportunities.
• Collaborate cross-functionally to identify risks and drive solutions during implementation.

Requirements

• Must be based in the US.
• 7+ years of experience in Customer Success, Implementations, or Account Management within SaaS.
• Strong project management skills with the ability to lead strategic stakeholder discussions.
• Comfortable operating in evolving, high-growth startup environments.
• Ability to bridge technical requirements with business-level objectives.

Nice to have

• Experience in travel, fintech, HR tech, or marketplaces.
• Background supporting enterprise-level customers.
• Direct experience in travel-related product management or implementation.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• 401k plan with employer matching.
• Flexible PTO policy.
• Fertility HRA benefit and parental leave support.
• Health and Wellness stipend and pet insurance.
• In-office perks including lunch, snacks, and collaborative workspace.