Enterprise Customer Success Manager (Ecommerce)

TL;DR

Enterprise Customer Success Manager (Ecommerce): Managing a portfolio of strategic accounts to drive product adoption, automation, and operational impact with an accent on AI-powered workflows. Focus on navigating complex customer environments, leading long-term business strategy, and ensuring retention for high-value ecommerce clients.

Location: Hybrid role based in San Francisco

Salary: $141,953 – $177,962 (plus equity and commission)

Company

hirify.global is an ecommerce platform building AI agents to transform customer support into a revenue-generating conversational channel.

What you will do

• Manage a portfolio of approximately 40 enterprise clients, focusing on 10+ high-complexity accounts.
• Build relationships with senior stakeholders to drive long-term account planning and business outcomes.
• Lead adoption of AI, automation, and integrations to optimize support operations.
• Own retention, risk mitigation, and recovery plans for high-value strategic accounts.
• Partner with Sales, Product, and Support teams to coordinate escalations and surface product insights.

Requirements

• 5+ years in Customer Success, Implementation, or Consulting.
• Must be able to work in a hybrid capacity from San Francisco.
• Experience managing complex enterprise accounts and senior stakeholders.
• Strong problem-solving and project management skills.
• Ability to operate strategically and hands-on in ambiguous environments.

Nice to have

• Proven experience in the ecommerce industry.
• Expertise in support operations or technical implementation.

Culture & Benefits

• Access to premium AI tools (ChatGPT, Claude, Granola) for daily workflow optimization.
• Annual learning and development budget for exploring new technologies.
• Collaborative environment with dedicated AI champions and knowledge sharing.
• Commitment to an inclusive and diverse team culture.