Enterprise Customer Success Manager (Named Accounts) (AI)

Location: Toronto, hybrid

Salary: L4 $141,953–$156,895 annually; equity and $19,357–$21,395 commission also offered.

Company

hirify.global is a SaaS platform for ecommerce businesses that uses AI to sell, support, and re-engage customers through conversational commerce.

What you will do

• Own a portfolio of approximately 40 enterprise customers, including around 10 high-complexity accounts.
• Build relationships with senior stakeholders, lead QBRs, and develop account plans tied to business outcomes.
• Drive adoption of AI, automation, integrations, custom workflows, and scalable support operations.
• Own retention, identify risks, create recovery plans, and partner with Sales on expansion opportunities.
• Coordinate Sales, Product, and Support teams on complex accounts and escalations.
• Identify cross-account patterns, improve team playbooks, and provide insights that influence product strategy.

Requirements

• 5+ years of experience in Customer Success, Implementation, Consulting, or a similar field.
• Experience managing complex enterprise customers and influencing stakeholders without direct authority.
• Strong project management, problem-solving, prioritization, and ownership skills.
• Ability to operate strategically and hands-on in ambiguous situations.
• Passion for technology, automation, and the future of AI in customer support.

Nice to have

• Experience with ecommerce or support operations.
• Motivation to continuously learn and contribute to a growing team.

Culture & Benefits

• Hybrid work environment in Toronto.
• Access to premium AI tools including ChatGPT, Claude, and Granola.
• Annual learning and development budget for exploring new tools.
• AI champions and weekly company-wide sessions for sharing workflows and ideas.
• Inclusive workplace with accommodations available during the hiring process.