Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (SaaS): Partnering with enterprise customers to drive platform adoption and maximize ROI through strategic advisory on work management processes. Focus on change management, executive stakeholder alignment, and orchestrating cross-functional initiatives to ensure long-term retention and expansion.

Location: Must be based in the United States (Remote or Hybrid at office hubs)

Compensation: $113,812–$122,850 USD

Company

hirify.global is a powerful, collaborative work management platform designed to help organizations increase productivity and streamline complex team workflows.

What you will do

• Manage a portfolio of enterprise accounts to ensure customer ROI and identify opportunities for revenue growth.
• Develop and execute comprehensive engagement strategies, including Success Plans and Executive Business Reviews.
• Act as a strategic advisor on business processes and change management to optimize platform usage.
• Serve as the voice of the customer by advocating for client needs and feature requests to internal Product Management teams.
• Coordinate cross-functional internal resources to deliver unified solutions for complex customer requirements.
• Identify and showcase references and case studies in partnership with marketing teams.

Requirements

• Must be based in the US for this position.
• 4+ years of experience in a customer-facing role such as account management or customer success, ideally with enterprise clients.
• Demonstrated expertise in project management, business process redesign, and change management.
• Professional proficiency in English with strong public speaking and relationship-building skills.
• Experience collaborating with IT, marketing, and PMO departments.
• Ability to navigate C-level conversations and present complex business value propositions.

Culture & Benefits

• Comprehensive benefits including medical, dental, and vision insurance plus employer-paid disability and life insurance.
• Retirement savings via 401(k) with employer match, plus FSA/HSA and legal plan benefits.
• Generous time off policy with 20 days PTO, 11 paid holidays, and volunteer time off.
• Robust parental leave program including 18 weeks for birth mothers.
• Hybrid work model with office hubs in San Diego and other international locations.
• Supportive environment emphasizing growth mindset and cross-team collaboration.

Hiring process

• Recruiter screen followed by a Hiring Manager interview.
• Strategic interview with the CSM Director.
• Panel presentation interview.