Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Leading relationships with high-growth startups and scaling companies with an accent on driving product adoption, retention, and strategic value. Focus on managing a large book of business, aligning product usage with executive goals, and optimizing customer success operations in a technical environment.

Location: United States

Salary: $118,000 - $137,000

Company

hirify.global is a fintech startup dedicated to simplifying equity management for founders and their teams.

What you will do

• Manage relationships with 300+ strategic accounts to drive value and product adoption.
• Serve as a strategic advisor, mapping customer goals to hirify.global’s service suite.
• Conduct business reviews to ensure retention and mitigate churn risk.
• Partner with Product and Support teams to refine the customer journey and inform the roadmap.
• Identify and map expansion opportunities within existing accounts.
• Lead internal initiatives to improve customer success processes and operational efficiency.

Requirements

• 5+ years of customer success experience within the SaaS industry.
• Demonstrated history of managing large books of business including renewals.
• Ability to engage effectively with stakeholders ranging from technical leads to C-suite executives.
• Strong analytical and business acumen for aligning product usage with business outcomes.
• Excellent communication and relationship-building skills.
• Must be based in the United States.

Nice to have

• Background in FinTech, equity management, or financial software.

Culture & Benefits

• Competitive salary and meaningful equity package.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Unlimited PTO and dedicated winter holiday break.
• Generous stipends for work-from-home, wellness, learning, and AI tools.
• Supportive team culture focused on ownership, conviction, and proactive execution.