Founding Customer Success Manager (AI)

TL;DR

Founding Customer Success Manager (AI/SaaS): Managing and scaling the adoption of AI-powered administrative tools for frontline care organizations in the US with an accent on partnership development and account growth. Focus on onboarding new US partners, validating the product's impact, and building the customer success strategy for the region.

Location: Must be based in the United States

Salary: $80,000 – $130,000 + commission

Company

hirify.global is a high-growth startup at the forefront of social impact, utilizing technology and AI to solve complex social problems for frontline care sectors.

What you will do

• Spearhead the onboarding process for new US partners, ensuring effective implementation of Magic Notes.
• Drive product adoption through user feedback, training, and data analysis.
• Cultivate strong, long-term partnerships with frontline workers and senior leadership.
• Demonstrate and report on the measurable impact of product usage within key accounts.
• Identify and secure growth opportunities including account renewals and expansions.
• Collaborate on shaping the US customer success strategy and playbooks.

Requirements

• Must be based in the United States.
• Strong experience in relationship building and stakeholder management.
• Exceptional written and verbal communication skills.
• Proven ability to manage projects and drive product adoption in a dynamic environment.
• Proactive, growth-oriented mindset with high attention to detail.
• Genuine passion for impact within the frontline care sector.

Nice to have

• Experience in a fast-paced startup environment.

Culture & Benefits

• Generous share options and competitive salary.
• Access to mental health and professional coaching platforms like Oliva and Bippit.
• Generous holiday policy (25 days plus 3 extra over Christmas).
• Work remotely up to 6 weeks per year.
• 6-week sabbatical eligibility after 3 years of service.
• Comprehensive health cover and parental leave benefits.

Hiring process

• 30-minute initial call with the talent team.
• Take-home task.
• Roleplay or presentation session with the team.
• Final individual interviews with the CEO and CCO.