Us Customer Success Manager

TL;DR

Us Customer Success Manager: Championing hirify.global's expansion into the United States with the Magic Notes platform, ensuring the success and growth of initial US partnerships. Focus on driving product adoption, project managing delivery and identifying opportunities for growth.

Location: Remote USA

Salary: $80,000 - $100,000 + Commission

Company

hirify.global is solving the world's toughest social problems with tech and AI.

What you will do

• Spearhead successful onboarding process for new US partners, ensuring a smooth and effective implementation of Magic Notes.
• Gather feedback, delve into the data and directly run training and feedback sessions with users to drive adoption.
• Cultivate strong partnerships.
• Lead pilot evaluation, gathering benchmark data and analyzing the impact of Magic Notes.
• Identify and secure growth opportunities.
• Serve as the voice of the customer, identifying and sharing critical learnings to inform both product development and wider go-to-market strategy.

Requirements

• Exceptional relationship-building skills.
• Top-class communication skills.
• A proactive approach to customer needs.
• Meticulous attention to detail.
• An adaptive and growth mindset.
• A genuine passion for impact in the frontline care sector.

Nice to have

• Experience in a fast-paced startup environment.

Culture & Benefits

• Generous share options.
• Access to therapy, coaching, classes & content.
• Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays.
• Work remotely up to 6 weeks a year.
• Eligible for a 6-week sabbatical after 3 years in service.
• Wellhirify.global budget for activities enhancing wellbeing and professional development.

Hiring process

• A 30-minute call with a member of our talent team.
• A case study task/interview with a member of the customer success team.
• A roleplay/presentation with members of the team and our CCO, Rachel.
• Final round with hirify.global’s CEO, Alex.