Senior Customer Success Manager (Fintech)

TL;DR

Senior Customer Success Manager (Fintech): Managing a portfolio of health plan customers, building relationships, and demonstrating the value of hirify.global's mental health solution with key product, clinical, and network leaders with an accent on implementations, engagement strategies, and contract renewals. Focus on providing data-based recommendations to senior health plan executives and working cross-functionally to provide key customer feedback.

Location: Remote (Must be based in the US)

Salary: $106,400 - $131,000

Company

hirify.global is a mental healthcare company that partners with over 450 companies, providing care for 10 million people.

What you will do

• Serve as the product expert and mental health advocate for a book of business of hirify.global’s health plan customers.
• Develop and maintain positive working relationships with multiple health plan customers.
• Consistently demonstrate hirify.global’s value proposition and link to health plan customer’s defined success metrics.
• Own the full customer lifecycle from implementations to engagement strategies to contract renewals.
• Create and present business reviews to senior health plan executives including insightful, data-based recommendations.
• Work cross-functionally to provide key customer feedback and process improvements.

Requirements

• Minimum of 5 years experience in account management, customer success, implementation or healthcare management.
• Prior experience managing relationships or selling to health plan customers is strongly preferred.
• Experience in upselling and retaining customers to drive additional revenue.
• Experience using SaaS-based solutions and platforms.
• Experience owning the life cycle contract renewals.
• Willingness and ability to travel as needed (approx. 15%).

Culture & Benefits

• Health, Dental, Vision benefits start on your first day.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Access to fertility care support and reimbursement for related fertility expenses.
• Professional Development Reimbursement a year.