AI Support Agent (Slovenian/Croatian)

TL;DR

AI Support Agent (Customer Support): Managing AI-human interactions to drive sales conversions and optimizing AI prompt logic with an accent on Slovenian/Croatian communication. Focus on analyzing customer conversation data to refine bot behavior and improve overall conversion results.

Location: Warsaw, Poland (Onsite)

Company

A global technology company building end-to-end products for the fintech, iGaming, and marketing sectors.

What you will do

• Take over high-priority customer interactions when the AI reaches its limits to finalize sales.
• Refine and update AI prompts and scripts to improve logical flow.
• Analyze customer interactions to identify friction points and drop-off reasons.
• Collaborate with Marketing and Analytics teams to align messaging with brand standards.
• Maintain high-quality communication to guide users toward successful purchases.
• Work on a 24/7 shift rotation or standard daytime schedule depending on operational needs.

Requirements

• Native or bilingual proficiency in Slovenian and Croatian.
• Must be able to work onsite in Warsaw, Poland.
• Strong communication and objection-handling skills.
• Comfort with data-driven decision making and logical reasoning.
• Ability to switch between sales and strategic analysis modes.

Culture & Benefits

• Competitive salary with monthly and annual bonuses.
• Medical insurance and Multisport card coverage.
• Up to 25 days of paid vacation and 6 undocumented sick days.
• Appreciation gifts for major life events.
• Daily office breakfast and snacks.
• Frequent team events in a fast-paced environment.