Technical Account Manager, Hebrew-Speaking, Europe (Remote) (Cybersecurity)

Location: Remote in Germany, Spain, Ireland, Romania, Italy, or the United Kingdom. The role may require travel up to 25%.

Italy-based candidates: €43,000–€66,000 per year base pay, plus eligible bonus or commission.

Company

CrowdStrike is a cybersecurity company providing an AI-native platform for protecting organizations from breaches and processing large-scale security event volumes.

What you will do

• Serve as the primary technical contact for Premium Support customers in EMEA.
• Onboard customers to CrowdStrike platforms and conduct health checks, product training, and best-practice sessions.
• Investigate technical issues, provide recommendations and action plans, and drive support cases to resolution.
• Lead escalated cases and coordinate cross-functional groups, including development engineers and internal technical experts.
• Advocate for customer feedback, create reusable knowledge-base content, and communicate technical learnings.
• Identify renewal risks and account expansion opportunities in collaboration with support and sales teams.

Requirements

• Bachelor’s degree or equivalent experience.
• Native or fluent English and Hebrew.
• Experience with Windows Server operating systems.
• Knowledge of enterprise web technologies, security, and modern infrastructure.
• Strong customer service, communication, technical problem-solving, and customer relationship skills.
• Experience using AI technologies to improve decision-making, workflows, efficiency, and business outcomes.

Nice to have

• Computer Science degree or equivalent.
• CISSP or ITIL certification.
• At least three years of Customer Success, Support, or Technical Account Management experience in a SaaS organization.
• Deep expertise in Linux and Mac platforms.

Culture & Benefits

• Remote work across the listed European locations with flexibility and autonomy.
• Competitive compensation, equity awards, and a comprehensive benefits package.
• Physical and mental wellness programs, paid parental and adoption leave, and vacation benefits.
• Professional development opportunities, employee networks, geographic groups, and volunteer programs.
• Additional benefits for Italy-based employees include medical and dental insurance, wellbeing resources, and life and disability coverage.