Manager, Customer Success, Enterprise - DACH

Location: Remote in Germany or the UK; listed locations include Munich, Germany, and London, United Kingdom.

Company

hirify.global develops collaboration and productivity software that helps teams and organizations improve how they work.

What you will do

• Manage Enterprise Customer Success Managers supporting large, complex customers.
• Balance customer, business, and team priorities to deliver strong outcomes.
• Monitor customer health, improve satisfaction and retention, and identify expansion opportunities.
• Build relationships with decision-makers and align matrixed account teams across geographies.
• Analyze customer feedback, product data, and market trends in collaboration with product teams.
• Coach, mentor, hire, and onboard team members while contributing to quarterly and annual planning.

Requirements

• Experience in Customer Success, Professional Services, or Account Management, including high-touch or named-account leadership.
• Track record of working with large, complex customers in multi-product environments and delivering business outcomes.
• Experience using Success Plans and Business Reviews to align business goals and success metrics.
• Ability to collaborate across product, sales, support, and marketing with a customer-centric, problem-solving mindset.
• Understanding of Jira and Confluence use cases, ways of working, and configuration trade-offs.
• Fluent German and English required.

Nice to have

• Experience driving usage-based consumption.
• Experience with Gainsight.

Culture & Benefits

• Flexible choice of office, home, or combined work arrangements.
• Health and wellbeing resources.
• Paid volunteer days and community-focused benefits.
• Potential eligibility for bonuses, commissions, equity, and other benefits.