Technical Success Manager (SaaS)

Location: Remote, Germany; residency in Germany is required. Occasional travel to visit customers in the DACH region is expected.

Company

Develops a software delivery and security platform that helps enterprise customers manage, accelerate, and secure software delivery from code to production.

What you will do

• Act as a trusted technical advisor and first point of escalation for customers.
• Accelerate adoption of the platform and help customers realize measurable value.
• Create adoption and rollout plans and guide customers through success journeys.
• Formulate and deliver customer projects according to agreed timelines.
• Monitor platform health, customer perception, NPS, and CSAT.
• Collaborate with sales, solution engineering, and professional services teams on renewals, expansions, and project completion.

Requirements

• Bachelor’s or Master’s degree in technology, business, or management.
• 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery.
• 3+ years of experience in the software industry, preferably in SaaS.
• Ability to liaise with customers, regional teams, and leadership and to deliver technical presentations.
• Native German speaker required; fluent English required, including reading, writing, and speaking.
• Flexibility in working hours to support a global customer presence.

Culture & Benefits

• Fully remote work from Germany.
• Occasional customer visits across the DACH region.
• Collaboration with sales, solution engineering, and professional services teams.
• Work with enterprise customers on software delivery, security, and platform adoption.