Customer Success Manager (German Speaking)

Location: Remote in Germany or Spain, with occasional in-person customer visits and availability during standard working hours.

Salary: €36,500–€55,000 gross/year in Spain; €50,000–€73,000 gross/year in Germany.

Company

hirify.global develops site selection, solar design, and yield estimation software for renewable energy professionals, serving more than 1,800 customers in over 75 countries.

What you will do

• Manage a portfolio of high- and medium-touch European customers throughout onboarding, adoption, expansion, and renewal.
• Drive product adoption, net retention, and churn performance.
• Conduct quarterly and executive business reviews to understand customer goals and demonstrate product ROI.
• Build relationships with executive sponsors and customer decision-makers.
• Own the value proposition for the hirify.global multi-product suite and connect solutions to customer needs.
• Collaborate with Sales, Product, Marketing, and senior leadership to improve the customer journey and develop internal processes.

Requirements

• At least two years of Customer Success experience in a B2B environment.
• Fluent English and German required.
• Experience building relationships across different levels of customer organizations.
• Strong communication, forecasting, prioritization, conflict-resolution, and customer-metrics analysis skills.
• Proficiency with CRM software and related tools.
• Comfort working remotely during standard working hours and occasionally meeting customers in person.

Nice to have

• Renewable energy or a related industry experience.
• Experience with Salesforce or Gainsight.
• Startup or scale-up experience.
• Additional language skills.

Culture & Benefits

• Remote work or access to offices in Vilnius, Kaunas, and Barcelona.
• Flexible working hours and half-day Summer Fridays.
• Flex benefits, additional paid vacation days, and birthday and volunteering leave.
• Training, onboarding, and international learning programs.
• Work focused on international markets with transparent company results and salary systems.
• Visa sponsorship and immigration-related employment support are not available.