GTM Operations Analyst (Rev Ops Analyst)

TL;DR

GTM Operations Analyst (Rev Ops Analyst): Supporting Sales, Marketing, Customer Success, and Finance teams by managing the GTM Technology Help Desk and resolving operational issues with an accent on troubleshooting, process execution, and delivering practical solutions. Focus on maintaining data quality, enabling cross-functional collaboration, and improving processes to enhance team productivity.

Location: Austin, Texas

Company

hirify.global enriches the lives of the people they serve—including their employees, customers, shareholders, partners, and communities.

What you will do

• Own the GTM Help Desk by managing incoming requests, troubleshooting issues, and providing timely, accurate solutions for GTM teams.
• Support GTM teams by handling ad hoc operational requests, including reporting updates, data corrections, and process clarifications.
• Maintain data quality by performing routine data hygiene tasks, monitoring system health, and ensuring clean, accurate, and actionable data.
• Enable cross-functional collaboration by partnering with Sales, Marketing, Customer Success, and Finance to solve problems and improve processes.
• Update SOPs, maintain knowledge base articles, and suggest improvements to reduce recurring issues.
• Assist with weekly, monthly, and quarterly reporting, forecasting, and pipeline reviews.

Requirements

• 2–5 years in Revenue Operations, Sales Operations, Business Operations, or related GTM support role.
• Hands-on experience with Salesforce, including navigation, reporting, troubleshooting, and basic data management.
• Strong organizational skills, with the ability to manage multiple requests efficiently.
• Excellent communication skills and a customer-focused mindset.
• Comfort in a fast-paced, high-volume operational environment.

Nice to have

• Experience with GTM tools such as Outreach, ZoomInfo, Clari, Gong, Marketo/Pardot, or Gainsight.
• Experience with ticketing systems like Zendesk, Jira, or ServiceNow.
• Proficiency in Excel or Google Sheets for data analysis and cleanup.
• Familiarity with SaaS GTM processes, including lead routing, opportunity stages, and renewals.

Culture & Benefits

• People-first company.
• Innovative, fast-paced environment.
• Collaborative, accountable, ready, and empathetic team.
• Opportunity to build your career with an exceptional team.