Renewal Manager (SaaS)

TL;DR

Renewal Manager (SaaS): Owning and executing the renewal lifecycle for a portfolio of medium-to-high complexity customer accounts with an accent on driving Net Revenue Retention (NRR) and reducing churn risk. Focus on strategic renewal planning, negotiations, and risk mitigation to ensure long-term customer value.

Location: Madrid, Spain

Company

hirify.global powers financial and operational planning solutions for the world’s best brands, enabling them to optimize resources, drive growth, and ensure profitability through advanced analytics, forecasting, and AI-driven insights.

What you will do

• Own the end-to-end renewal lifecycle across assigned accounts, initiating processes 6–9 months before contract expiration.
• Develop and execute strategic renewal plans to ensure timely and successful outcomes.
• Lead commercial negotiations, including pricing, contract terms, and multi-year agreements.
• Proactively identify churn and downsell risks and lead mitigation strategies in partnership with Customer Success Managers (CSMs).
• Lead contract reconfigurations, migrations, and pricing transitions, executing revenue recapture initiatives.
• Collaborate with Finance, Legal, and Operations to structure compliant agreements and maintain accurate forecasting in CRM systems.

Requirements

• Proven experience in SaaS renewals, account management, commercial roles, or procurement within a subscription-based business.
• Strong negotiation and commercial skills, with experience managing pricing, contracts, and multi-year agreements.
• Proven ability to manage complex renewals involving multiple stakeholders and mitigate churn or downsell risks.
• Data-driven mindset with strong forecasting discipline and experience using CRM/CPQ tools (e.g., Salesforce, DealHub).
• Experience working in international environments with cross-functional collaboration.
• English: Professional fluency required and German or French (additional European languages are a plus).

Culture & Benefits

• Join a company that believes in the added value of diversity, inclusion, and belonging.
• Foster a working environment in which all people are respected and valued.
• Bring your true self to work every day!