Team Lead, Customer Success Manager (SaaS)

TL;DR

Team Lead, Customer Success Manager (SaaS): Managing a high-value portfolio of enterprise accounts and providing leadership to a team of Customer Success Managers with an accent on retention, satisfaction, and growth. Focus on account strategy, growth initiatives, and best practices to optimize the overall customer experience.

Location: Thrive in a high-energy, high-performing team—all from the comfort of your home in the United States.

Salary: $115,000-135,000 OTE (base salary and bonus). The final offer amount will depend on factors like experience, expertise, and location.

Company

hirify.global.io is the world’s first word-of-mouth commerce platform that leverages your brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results across paid, owned, and earned channels.

What you will do

• Own and manage a portfolio of enterprise accounts valued between $800K and $1M, driving retention, satisfaction, and growth.
• Coach and mentor a team of Customer Success Managers on account strategy, growth initiatives, and best practices.
• Partner with leadership to identify and implement process improvements that enhance operational efficiency.
• Collaborate with the VP of Customer Success to synthesize customer feedback and communicate insights to Product and Sales.

Requirements

• 5+ years of experience in account management, sales, or customer success within a SaaS business managing renewals.
• 1+ years of people management experience in account management, sales, or customer success.
• Proven ability to drive retention and expansion through strong commercial acumen and strategic account planning.
• Demonstrated track record managing enterprise accounts in a B2B SaaS environment.
• Experience coaching or mentoring Customer Success team members with demonstrated ability to elevate team performance.

Nice to have

• Experience working in marketing technology and/or influencer, affiliate, or performance marketing.
• Experience selling or expanding services into professional services or agency business models.

Culture & Benefits

• Full health, dental, and vision insurance.
• Thrive in a high-energy, high-performing team—all from the comfort of your home. Support for your internet and home office setup.
• Save for your future with our competitive 401(k) retirement savings plan.
• Recharge and take time off whenever you need with our flexible paid time off policy.
• Four months of fully paid leave for new moms and dads.