Senior Client Success Manager (Ecommerce)

TL;DR

Senior Client Success Manager (Ecommerce): Managing a portfolio of strategic accounts, ensuring client success with hirify.global's platform with an accent on onboarding, business reviews, and identifying growth opportunities. Focus on building strong partnerships, driving client satisfaction, and achieving long-term value.

Location: Remote (United States)

Salary: $75,000-$130,000 per year

Company

hirify.global is a commerce network accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.

What you will do

• Serve as the primary relationship owner for a portfolio of strategic accounts, managing the full lifecycle from onboarding through renewal and expansion.
• Understand and align to each client’s business objectives, industry context, and success measures.
• Conduct regular business reviews and success checkpoints to communicate progress and reinforce impact.
• Identify and nurture opportunities for upsell and cross-sell that align to the client’s strategic goals and current usage.
• Own and execute the renewal process for each account, ensuring accuracy, timeliness, and alignment with client expectations.
• Coach and mentor less experienced Client Success Managers to support team growth and consistency.

Requirements

• 3+ years of experience in client success, renewals, or account management in a B2B SaaS environment.
• Demonstrated ability to support strategic accounts with complex stakeholder landscapes and significant revenue potential.
• Strong executive presence and experience managing escalations with senior client stakeholders.
• Strong verbal and written communication skills, including the ability to engage and influence client stakeholders at multiple levels.
• High proficiency with Salesforce and related tools to manage account workflows and maintain data accuracy.
• Prior eCommerce or eCommerce SaaS experience.

Nice to have

• Bachelor's degree in business, Marketing, Communications, or related field.
• 5+ years of progressive experience in client-facing roles, supporting increasingly complex and strategic accounts.
• Experience supporting client enablement and training and using data-driven insights to guide decisions.
• Proficiency with Client Success platforms (e.g., Gainsight) and the ability to leverage client data to manage risk and drive impact.

Culture & Benefits

• Work with smart risk-takers, courageous collaborators, and curious minds.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.
• Affordable health care plans and company HSA contributions, starting on Day 1.
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day.