Senior Technical Account Manager

TL;DR

Senior Technical Account Manager: Ensuring successful contract fulfillment and customer education, enhancing processes and technology, and driving company growth with an accent on program/project management and technical resolution. Focus on resolving technical challenges, conducting service reviews, and recommending product enhancements to improve customer outcomes.

Location: Philippines - Manila

Company

hirify.global Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Serve as the primary contact for assigned enterprise accounts, ensuring contract fulfillment and customer education.
• Collaborate with Sales and Sales Engineering to align on customer opportunities and mitigate risks.
• Cultivate productive relationships across all levels of the customer’s organization.
• Understand customers’ business goals and drive ROI with hirify.global’s products and services.
• Engage cross-functional teams to resolve technical challenges within SLA targets.
• Coordinate projects to ensure alignment with strategy and successful completion.

Requirements

• Bachelor’s degree in Business Management or related field, or equivalent experience.
• 10+ years in customer account relationship management.
• 5+ years of Enterprise Account Management in presales or post-sales, including program or project management.
• Strong communication and presentation skills with C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security.
• Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.

hirify.global-to-have">hirify.global to have

• In-depth knowledge of hirify.global products and technologies.
• Expertise in global delivery, implementation, and account management.
• Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
• Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.

Culture & Benefits

• Work in a fast-paced, collaborative, and creative environment.
• Enjoy hirify.global-FLEX hybrid model: 2 days in the office and 3 days of remote work each week.
• Opportunity to learn and grow with endless internal career opportunities.