Senior Customer Renewals Sales (Sled)

TL;DR

Senior Customer Renewals Sales (SLED): Managing and growing a portfolio of customer renewals and conversions, focusing on converting perpetual licenses to subscription-based platform solutions. Focus on maximizing net price increase through effective negotiation and retention strategies within the State, Local, and Education (SLED) market segment.

Location: Austin, Texas

Company

hirify.global enriches the lives of the people they serve—including their employees, customers, shareholders, partners, and communities.

What you will do

• Manage 25-35 opportunities monthly, including conversions, mixed renewals, and renewals-only deals.
• Renew and convert customers to like-for-like modules or to the platform (OSH/SWO-SaaS/Flex SKU/DBSH/ITSM).
• Maintain a balance between Gross Price Increase Multiple (GPIM) and Gross Retention Rate (GRR) to maximize Net Price Increase Multiple (NPIM).
• Work deals three months forward and two-three months back to manage the pipeline effectively.
• Use Outreach, Outlook, and Salesforce CRM to manage customer interactions and track activities.
• Manage the full sales cycle from beginning to end, achieving closed/won or closed/lost status.

Requirements

• 2–3 years of proven software sales experience, preferably in SaaS or IT infrastructure solutions.
• A strong understanding of IT infrastructure, incident management, and DevOps/SRE practices is a plus.
• Excellent English communication skills, both spoken and written.
• Proficiency in Salesforce CRM.
• Ability to work independently, manage time effectively, and drive results in a fast-paced environment.
• Bachelor’s degree in Business, IT, or related field preferred.

Culture & Benefits

• Innovative, fast-paced environment.
• Collaborative and accountable team.
• Opportunity to create lasting growth for yourself and others.
• Focus on attitude, competency, and commitment.