Technical Customer Success Specialist (Fintech)

TL;DR

Technical Customer Success Specialist (Fintech): Acting as the key link between partners and the hirify.global ecosystem, you ensure successful onboarding and long-term adoption of digital financial solutions with an accent on technical process guidance. Focus on supporting API integrations, troubleshooting document workflows, and translating partner business requirements into clear technical use cases.

Company

hirify.global provides innovative digital solutions for financial administration, invoicing, and workflow automation.

What you will do

• Act as a platform ambassador, guiding accountants and resellers through onboarding and activation.
• Support partners in technical setups including digital document flows and invoicing workflows.
• Assist in integrating external solutions with hirify.global platforms using API documentation.
• Analyze customer requirements and translate them into actionable, structured solutions.
• Coordinate internally with product and technical teams to resolve recurring issues or optimization opportunities.
• Support activation initiatives through webinars, demos, and partner communications.

Requirements

• Strong technical understanding of APIs, SFTP, Postman, and Webhooks.
• Excellent communication skills in Dutch and English.
• Ability to analyze and troubleshoot integration issues using logs and error messages.
• Experience or strong interest in Fintech and e-invoicing.
• Proactive, well-organized, and ownership-driven professional approach.
• Ability to explain complex technical topics in a clear, accessible way to non-technical stakeholders.

Nice to have

• Bachelor’s degree or equivalent practical experience.
• Experience with Swagger/OpenAPI standards.
• Prior experience in a customer-oriented or commercial role.

Culture & Benefits

• Competitive market-conformed gross salary.
• Comprehensive insurance package (hospitalization, guaranteed income, and pension).
• Company car including fuel or charging pass.
• Flexible working hours with remote work possibilities.
• Additional vacation days and net expense allowance.