Technical Support Consultant (Dutch)

TL;DR

Technical Support Consultant (Dutch): Providing technical and customer support for global SaaS and hardware solutions with an accent on incident triage, hardware troubleshooting, and effective communication. Focus on resolving complex technical issues for end-users while ensuring data security and maintaining high KPI standards.

Location: Remote. Must align with Monday–Friday, 9am–5pm CET schedule.

Company

hirify.global is a global Support-as-a-Service leader providing secure customer and technical support for tech companies worldwide.

What you will do

• Triage and prioritize critical infrastructure issues versus non-critical requests
• Extract technical data including error codes, version numbers, and hardware IDs
• Document incidents clearly including detailed steps to reproduce
• Troubleshoot faults using logical deduction and guide users on physical checks
• Maintain a deep understanding of client solutions and meet established KPIs
• Communicate escalation paths and expected response timelines clearly

Requirements

• Dutch: C1+ level (spoken and written) required
• English: B2 level required
• Minimum 6 months of experience in technical support
• Hands-on experience with networking, firewalls, and cabling
• Proficiency in Microsoft 365 and Windows environments
• Basic SQL knowledge and strong hardware troubleshooting skills

Nice to have

• Previous experience in IT support or systems administration

Culture & Benefits

• Fixed schedule: Monday–Friday, 9am–5pm CET
• Fully remote work opportunity
• Inclusive international environment with a focus on trust and no time-tracking
• Compensation paid in USD
• Access to referral rewards and ongoing professional development