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3 часа назад

Senior L1 Support Specialist (Fintech)

Формат работы
remote
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Poland
Вакансия из списка Hirify.GlobalВакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
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Описание вакансии

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TL;DR

Senior L1 Support Specialist (Fintech): Managing and resolving incoming technical requests for a PCI DSS certified payment gateway with an accent on platform stability and efficient issue escalation. Focus on providing high-quality support, configuring payment systems, and monitoring technical performance to ensure uninterrupted service delivery for B2B clients.

Location: Poland

Company

A leading technology provider delivering software solutions for online businesses with a focus on high-load payment processing.

What you will do

  • Act as the primary point of contact for B2B clients regarding technical issues.
  • Analyze root causes of incidents and escalate them to relevant internal departments.
  • Track task statistics and oversee operational quality control within the team.
  • Create and configure payment settings for client accounts.
  • Monitor system dashboards and react to technical alerts.
  • Provide guidance and support to clients using the platform.

Requirements

  • Russian proficiency: Upper Intermediate or higher.
  • English proficiency: Upper Intermediate or higher.
  • Minimum 1+ year of experience in a support or technical role.
  • Basic understanding of API, HTTP, and JSON.
  • Experience with Jira or similar ticketing and statistics tools.
  • Proactive mindset with a commitment to delivering results.

Nice to have

  • Experience with Payment Systems Providers (e.g., cascading, 3DS).
  • Interest in leadership responsibilities.
  • Familiarity with AI tools like Gemini, GPT, or Claude.

Culture & Benefits

  • Private health insurance.
  • Paid gym membership.
  • Comprehensive mental health program.
  • Free online English lessons and local language courses.
  • Upskilling opportunities, workshops, and participation in professional conferences.
  • Annual additional day off and referral program rewards.

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