Account Manager (HR Software)

TL;DR

Account Manager (HR Software): Onboarding new partners and ensuring they and their clients fully utilize the platform with an accent on adapting the product to client needs and gathering feedback. Focus on building strong relationships, providing after-sales support, and coordinating with internal teams to improve the product.

Location: Hybrid (Ciudad de México, Mexico)

Company

hirify.global is an all-in-one HR software company founded in 2016, helping SMEs automate HR workflows and centralize employee data.

What you will do

• Build strong relationships with partners and understand their requirements through regular video calls.
• Provide after-sales support to help partners retain their customers.
• Coordinate with internal teams regarding partner needs and improvements.
• Onboard and train new LATAM partners via video call and email.
• Help partners implement hirify.global for their clients, ensuring a customized experience.
• Understand partner problems and needs, gathering feedback to improve the product.

Requirements

• Fluent English
• Proactive, fast learner with a problem-solving mindset and growth mentality.
• Good sense of analysis to understand market specificities and translate knowledge to the Product team.
• Previous experience as an Onboarding Specialist/Implementation owner, Consultant, Account Manager, or in Payroll.
• Knowledge of Human Resources is a plus.

Culture & Benefits

• High-growth, multicultural, and friendly environment.
• Language exchange at hirify.global.
• Grocery vouchers.
• Free coffee and tea.
• Private health insurance, including nutrition and therapy support.
• Hybrid work model and shorter Fridays.