Client Success Manager (Medtech)

TL;DR

Client Success Manager (Medtech): Responsible for building and maintaining strong customer relationships and ensuring the timely and successful delivery of solutions according to customer needs and objectives with an accent on customer-service experience. Focus on managing day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring project health, timely reviews, and quality checks that meet client expectations.

Location: United States

Salary: $70,000 - $80,000

Company

hirify.global, through its Medscape division, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical information and communicate with peers.

What you will do

• Foster and nurture strong client relationships.
• Support overall client satisfaction by providing the highest caliber customer-service experience.
• Ensure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectives.
• Partner with Sales to help meet client objectives and drive internal goals, enhancing overall business performance.
• Manage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring project health, timely reviews, and quality checks that meet client expectations.
• Maintain clear, consistent communication with clients, preparing and distributing key materials.

Requirements

• Bachelor’s degree preferred or will consider related experience.
• Minimum of 3-4 years of experience with a combination of digital, agency and healthcare experience.
• Minimum of 1-2 years of experience in Account Management or Client Service.

Nice to have

• Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute.
• Familiarity with HCP-based clients including MLR process.
• Understanding of digital advertising.
• Ability to thrive in a fast-paced, collaborative environment.

Culture & Benefits

• Health Insurance (medical, dental, and vision coverage).
• Paid Time Off (including vacation, sick leave, and flexible holiday days).
• 401(k) Retirement Plan with employer matching.
• Life and Disability Insurance.
• Employee Assistance Program (EAP).
• Commuter and/or Transit Benefits (if applicable).