Associate Customer Renewals Sales Specialist

TL;DR

Associate Customer Renewals Sales Specialist: Managing a high volume of subscription renewals through calls and emails with an accent on building strong relationships with customers and understanding their needs. Focus on driving 3-year paid annual contracts and communicating the value of products.

Location: Manila, Philippines. Must be available for Mid shift schedule. Hybrid setup: 3 days in the office (Tuesday, Wednesday, and Thursday)

Company

hirify.global is a people-first company with a mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

What you will do

• Manage a high volume of subscription renewals through calls and emails.
• Build strong relationships with customers by understanding their needs and addressing any concerns impacting renewal decisions.
• Present and explain renewal quotes, including creating customized pricing proposals when needed.
• Drive 3-year paid annual contracts as default contract length.
• Maintain accurate customer records and track progress in our CRM system.
• Collaborate closely with Sales, Customer Success, and Support to ensure a smooth renewal process.

Requirements

• Strong customer communication skills—both written and verbal.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with CRM tools to track and manage customer interactions.
• A problem-solver who enjoys helping customers and finding win-win solutions.
• Collaborative mindset with the ability to work well across teams.
• Must be available for Mid shift schedule.

Nice to have

• Experience in subscription renewals (ideally multi-year contract experience), customer success, inside sales, or account management.
• Familiarity with CRM platforms such as Salesforce and Outreach.
• Previous experience working with subscription-based or recurring revenue models.

Culture & Benefits

• Innovative, fast-paced environment.
• Collaborative and accountable culture.
• Opportunity to build your career with an exceptional team.