Customer Success - Renewals Person (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing customer renewals and retention for a suite of back-office and FinTech services with an accent on achieving revenue targets and customer satisfaction. Focus on proactive pipeline management, cross-functional collaboration to improve renewal processes, and driving upsell opportunities.

Location: Must be based in the Philippines

Company

hirify.global is a fast-growing, B Corp certified startup offering back-office and FinTech solutions to micro SMEs globally.

What you will do

• Achieve monthly renewal rate and customer satisfaction targets.
• Conduct detailed investigations into customer interactions to drive resolution and ensure retention.
• Meet cash collection targets monthly through renewals, upsells, and upgrades.
• Manage and prioritize your own pipeline in a data-driven manner.
• Collaborate with cross-functional teams (accounting, corpsec, product, data) to improve renewal processes.

Requirements

• Minimum 8 years of experience as a Sales, Accounting, or Customer Success Manager.
• Must be located in the Philippines.
• Strong language proficiency in English is required.
• Proven track record embodying sales-driven ownership, humility, structured thinking, and target focus.
• Demonstrated data-driven approach to decision making.
• Ability to have tough conversations positively, excellent listening, and clear communication.
• Customer-centric mindset and strong problem-solving skills.
• Collaboration-driven and autonomous/entrepreneurial approach.

Culture & Benefits

• Culture of humility, kindness, diversity, and inclusivity.
• Flexible work-from-home policy.
• Opportunity to work fully remote from anywhere in the world for 1 month each year.
• Competitive market salaries and generous paid time off and holiday schedules.
• Eligibility for an employee share ownership plan for certain staff.
• Emphasis on personal growth, responsibility, autonomy, and various training programs.
• Certified B Corp commitment to being a force for good.

Hiring process

• Career deep dive (~60 min chat with Hiring Manager to discuss experience).
• Behavioural fit assessment (~60 min chat with HR or leadership team).
• Offer and reference interviews (non-binding verbal/email offer, followed by reference calls).
• Background screening (education, criminal history, political exposure, bankruptcy/credit checks, requiring consent).