Senior Customer Marketing Manager (SaaS)

TL;DR

Senior Customer Marketing Manager (SaaS): Deepening engagement and relationships with customers and turning brand neutrals into brand advocates that builds credibility, helps build customer-centric solutions and enhances hirify.global’s position in the marketplace with an accent on customer advocacy and marketing strategy. Focus on fostering peer-to-peer interactions and knowledge sharing.

Location: Must be based within commuting distance of London or Barcelona. Relocation support to one of the hubs is available.

Company

hirify.global is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.

What you will do

• Maintain and enhance a comprehensive customer advocacy and marketing strategy.
• Enhance the case study/testimonial programme to amplify the excitement of customers.
• Develop and roll-out hirify.global customer referral & customer reference programs.
• Maintain and improve marketing programmes to encourage positive reviews.
• Establish a strategy for an active and engaged Customer Community, fostering peer-to-peer interactions and knowledge sharing.
• Manage the Customer Advisory Board (CAB) to gather feedback and co-create solutions.

Requirements

• Extensive experience within customer marketing/advocacy, specifically within B2B SaaS products.
• The ability to recognise and understand customer pain points and turn that knowledge into adaptations or improvements.
• Self-motivated with a passion for building and nurturing customer relationships.
• Experience in evolving marketing programmes based on performance data and feedback.
• Hands-on experience prioritizing and running multiple initiatives simultaneously.
• Strong communicator and cross functional collaborator.

Culture & Benefits

• Receive competitive compensation and equity ownership in hirify.global.
• Rest and recharge with 25 days of annual leave plus bank holidays.
• Take control of your physical health with private medical cover and voluntary dental insurance.
• Plan for your future with our qualifying earnings company pension plan.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.