Service Desk Analyst (End User Computing)

TL;DR

Service Desk Analyst (End User Computing): Providing first-level IT hardware and application support to global colleagues with an accent on ticket monitoring via Jira and incident resolution. Focus on troubleshooting desktop technologies, maintaining technical documentation, and liaising with third-party suppliers.

Location: Must be based in or able to work onsite in Uxbridge, United Kingdom

Company

hirify.global is a leading global provider of automotive market intelligence, offering data and insights to help businesses improve their decision-making.

What you will do

• Monitor and manage the Jira service desk queue, reassigning tickets as necessary.
• Troubleshoot, diagnose, and resolve hardware and operating system incidents.
• Resolve a high percentage of incidents at the first point of contact using knowledge base resources.
• Create and maintain technical documentation and knowledge articles for support activities.
• Coordinate with third-party software and hardware suppliers to address technical issues.

Requirements

• Previous experience working in a service desk or support environment is required.
• Working knowledge of desktop technologies including Windows and Active Directory.
• Experience with Microsoft Office 365, SharePoint, and Microsoft Teams.
• Proficiency with ITSM tools, specifically Jira.
• Basic knowledge of web application management.
• Excellent verbal and written communication skills for global stakeholder interaction.

Nice to have

• Understanding of ITIL principles.

Culture & Benefits

• Opportunity to work within a global technology team at a leader in automotive intelligence.
• Collaborative work environment focused on innovation and problem-solving.
• Standard office-based role with a rotating shift pattern (08:00 – 18:00).
• Commitment to diversity and equal opportunity employment.