Unified Communications (Uc) Specialist

TL;DR

Unified Communications (UC) Specialist: Supporting the tools and technologies that keep teams communicating, including meeting room systems, collaboration platforms, conferencing tools, and AV equipment with an accent on on-site and remote assistance for live meetings and high-visibility events. Focus on rapid troubleshooting, clear communication, and proactive problem-solving to ensure smooth delivery of executive and high-impact meetings.

Location: Must be based within commutable distance of Edinburgh, UK, or willing to relocate prior to beginning employment

Company

hirify.global solves complex challenges with innovative end-user solutions for the world's top consumer brands.

What you will do

• Provide escalated support for UC tools such as Zoom, Microsoft Teams, and Webex.
• Monitor and maintain conference room systems, ensuring spaces are fully functional.
• Troubleshoot connectivity issues and AV malfunctions on-site.
• Create and update knowledge base articles and how-to guides.
• Support onboarding and offboarding processes by managing UC accounts.
• Work closely with facilities, IT, internal stakeholders, and external vendors on installations and repairs.

Requirements

• Experience with UC Platforms: Zoom, Microsoft Teams, Webex.
• Experience with Room hardware: Logitech, Poly, Neat, QSC, Extron.
• Experience with Ticketing systems: ServiceNow, Jira, SolarWinds or equivalent.
• Proficiency in Office tools: Microsoft 365, SharePoint, Outlook.
• Strong interpersonal, troubleshooting, and time management skills.
• Ability to communicate effectively with executives and general staff.

Culture & Benefits

• Award-winning culture built on inclusion and fairness.
• Meaningful community engagement.
• Enjoyable employee experiences.
• Commitment to encouraging an open and collaborative culture.
• Promote a workplace where everyone can contribute irrespective of race, colour, national origin, religion or belief, gender or gender identity, sexual orientation, age, marital status, pregnancy status, or disability.