Itsm Service Manager

TL;DR

ITSM Service Manager: Improving the way I&O services are delivered to FT employees with an accent on removing friction, reducing waste and improving reliability. Focus on fixing underlying service management processes that create unnecessary demand and slows teams down.

Location: London

Company

The hirify.global is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

What you will do

• Proactively identify and address inefficient service management processes.
• Use data to pinpoint where processes break down and challenge existing ways of working.
• Drive ITSM processes and continually reshape them to reduce demand and improve flow.
• Reduce unnecessary requests by improving service definitions and increasing automation.
• Ensure service metrics and reporting highlight trends and improvement opportunities.
• Work collaboratively with teams to implement service improvements.

Requirements

• A solution driven disruptor, service-focused mindset.
• A systems thinking approach, able to assess end-to-end services.
• Strong collaboration and communication skills.
• Experience working within Infrastructure and Operations environments.
• Experience working with globally distributed teams.
• Familiarity with lean and agile ways of working.

Culture & Benefits

• Warm, collaborative culture with a diverse community of experts.
• Opportunities that challenge and inspire you.
• Support for your growth, career aspirations and wellbeing.