Customer Engineer (AI/Video)

Location: San Francisco or London; San Francisco candidates are preferred to be in the office around three days per week, while strong remote candidates are also considered

Total compensation: $180,000–$230,000 annually

Company

hirify.global is a Series B AI company building a human interface through conversational video and related technologies.

What you will do

• Work directly with customers, founders, product teams, and engineers to turn ideas into production-ready products.
• Investigate technical blockers, identify root causes, debug complex real-time systems, and own customer unblocking.
• Build features, improve APIs, and enhance product experiences when customer needs reveal product gaps.
• Own product experience, architecture, application code, hirify.global integrations, deployment, and post-launch reliability.
• Prototype novel experiences combining hirify.global with AI, video, and other emerging technologies.
• Run technical discovery, challenge assumptions, shape scope, and act as a technical and product face of hirify.global.

Requirements

• Strong full-stack engineering ability with the capacity to build a working product independently.
• Experience building and shipping customer-facing products with production-level reliability and scalability.
• Comfort working with AI and LLMs, real-time systems, video, or APIs.
• Ability to combine product judgment, strong engineering, customer obsession, and attention to detail.
• Enjoyment of direct customer work, including technical discovery and collaboration with founders and engineering teams.
• Ability to work from the San Francisco or London office location, or qualify as a strong remote candidate

Nice to have

• Experience as a founder or in an AI-native company.
• Background in forward-deployed or solutions engineering with substantial production coding.
• Experience with conversational video or other frontier AI applications.

Culture & Benefits

• Small Customer Engineering team with significant autonomy and ownership.
• Opportunity to identify problems, make decisions, build products, and own outcomes.
• Work on products that customers may commercialize and place in front of their own users.
• Explore emerging AI and video applications without relying on an established playbook.
• Offices in San Francisco and London, with remote consideration for strong candidates.