Customer Engineer (AI)

TL;DR

Customer Engineer (AI): Building SDKs, prototypes, and integration tools while providing direct technical support to developers with an accent on debugging and optimizing AI model implementations. Focus on bridging the gap between customer feedback and core engineering, turning real-world challenges into platform enhancements.

Location: On-site in San Francisco

Company

hirify.global is a research lab pioneering human computing, building real-time AI human simulation models for face-to-face conversations.

What you will do

• Work directly with customers to debug integrations, build POCs, and design solutions.
• Develop SDKs, sample apps, and prototypes that improve developer experience.
• Collect and analyze user feedback to translate patterns into product and engineering improvements.
• Partner on early feature adoption and test pre-release functionalities.
• Define and iterate on strategies for a world-class customer experience.

Requirements

• Strong software engineering fundamentals.
• Deep curiosity about technical problems across the stack, from ML to infrastructure and networking.
• Ability to understand user pain points and translate them into product features.
• Strong bias toward action and a founder mindset.
• Willingness to work directly with end users.

Culture & Benefits

• Flexible work schedule.
• Unlimited PTO policy.
• Competitive healthcare coverage.
• Gear stipends for work equipment.
• Opportunity to work in a diverse, supportive environment focused on human-machine interaction.