Senior Product Manager (AI)

TL;DR

Senior Product Manager (AI): Owning the core AI agent quality and capabilities for an AI-first customer support SaaS platform with an accent on technical innovation and complex system design. Focus on collaborating with engineering and design to define product strategy, shipping coherent solutions for enterprise-level challenges, and ensuring high-velocity impact.

Location: Must be based in Sydney, Australia

Company

hirify.global is an AI-first customer support platform built to automate complex support responses for fintech, healthtech, and enterprise businesses.

What you will do

• Define product strategy and roadmap in partnership with leadership
• Work closely with customers to translate complex needs into actionable product solutions
• Collaborate cross-functionally with engineering and design to drive product development
• Leverage user data and industry insights to measure success and iterate on product capabilities
• Drive product outcomes in a high-velocity, high-ambiguity environment

Requirements

• 5+ years of experience as a Product Manager, preferably in B2B SaaS
• Track record of shipping complex products in fast-paced environments
• Ability to understand and act on complex technical systems involving LLMs
• Strong communication and leadership skills to drive outcomes without direct authority
• Demonstrable track record of outperformance and user-centric decision making

Nice to have

• Prior experience with AI-based tools or products
• Technical curiosity and willingness to learn modern tech stacks
• Background from underrepresented groups in tech

Culture & Benefits

• High-trust, low-ego environment that values efficiency and flexibility
• Competitive base salary and significant equity stake in the business
• Commitment to building a diverse and inclusive team
• High-performance culture focused on autonomy and impact

Hiring process

• Informal chats with leadership to discuss goals and interest
• Paid ~two-day work trial to assess fit and collaboration