Senior AI Success Manager (SaaS)

TL;DR

Senior AI Success Manager (SaaS): Driving customer adoption and business value for AI-powered engagement solutions with an accent on strategic account management and executive relationships. Focus on analyzing data-driven outcomes, troubleshooting complex use cases, and bridging customer needs with product development teams.

Location: Sydney (Hybrid)

Salary: $129,050 - $146,825/year (Base) + Bonus/Commission

Company

hirify.global is a leading customer engagement platform that uses composable AI to help global brands deliver personalized, real-time consumer experiences.

What you will do

• Build and maintain strategic relationships with key customer stakeholders to drive renewals and expansion.
• Collaborate with data science and implementation teams to ensure the successful deployment of AI use cases.
• Analyze customer data using SQL and Excel to demonstrate business impact and guide strategic decisions.
• Synthesize customer feedback to influence the product development roadmap and marketing strategy.
• Conduct data-driven presentations to communicate value propositions and troubleshoot technical challenges.
• Provide strategic partnership to customers to maximize business value from the hirify.global platform.

Requirements

• Based in or able to work in Sydney, Australia.
• Strong experience in customer-facing roles, preferably within strategy consulting or SaaS.
• Analytical proficiency with ability to interpret raw data and build clear presentations.
• Entrepreneurial mindset with a bias for action and ability to navigate fast-paced environments.
• Strong stakeholder management and communication skills to lead executive-level relationships.
• Ability to travel up to 20% to meet with customers.

Nice to have

• Familiarity with data science or machine learning concepts.
• Prior experience in a marketing technology environment.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance packages.
• Equity grants via Restricted Stock Units (RSUs) for all employees.
• Flexible paid time off and support for work-life harmony.
• Yearly learning stipend and formal career pathing platforms.
• Inclusive environment with active Employee Resource Groups.
• Hybrid work model designed to foster community and innovation.